Terms of sale
Hifi-Portable.com is an online store registered in France.
These General Conditions of Sale govern the contractual relations between Hifi-Portable.com and its client, the two parties accepting them without reservation. These General Conditions of Sale will prevail over any other conditions appearing in any other document, except prior, express and written derogation. They are applicable in metropolitan France, Corsica, Belgium, Luxembourg and DOM TOM (excluding any delivery times for this one).
The products marketed by Hifi-Portable.com are products for leisure and non-professional use.
The customer is called upon to take note of the technical characteristics of the products before placing their order. The responsibility of Hifi-Portable.com cannot be sought in the event of a manifest error between the characteristics of the product, its illustration and its conditions of sale. All products offered by Hifi-Portable.com to its customers are in principle available in our stocks or at the manufacturer. In the event of proven non-availability of the ordered product, or in the event of non-acceptance by the customer of the delivery time imposed by this non-availability, Hifi-Portable.com will offer a replacement product to its customer who will retain all latitude for the accept or refuse. If however the article proposed in replacement did not correspond to your expectations we undertake to take back your article without expenses within 15 days as from the reception.
The prices indicated for each of the products marketed by Hifi-portable.com are in euros, including eco-participation (see below), including VAT at 20% and excluding delivery costs, unless otherwise stated. The comparison prices entitled "launched at" correspond to a reference price charged by our company when the product is launched on the market and sold by invoice at this reference price.
Processing of personal data
As part of the normal operation of the Hifi-Portable.com site, we are required to store information necessary for our commercial relationship with the customer. This information is fully described here: we do not record information without your knowledge. In order to allow efficient ordering and tracking, we store the following information in a database:
First and last name, title, date of birth, pseudonym.
Complete postal address: number, street, city, postal code, country.
Landline and mobile phone numbers.
Reviews, questions and answers published on the site.
Baskets filled, quotes received and orders placed.
Telephone and email exchanges with customer service.
Indeed, these data are necessary for:
Fulfill our legal obligations to fight money laundering, fraud and terrorism, by ensuring the identity and address of people.
Ship the products when the purchase is made online.
Allow our customer advisers to offer you personalized advice by consulting your purchase and quote history.
Track legal warranties and 5-year warranty extensions.
Hifi-Portable.com stores this data only on servers purchased or rented by it. These servers are hosted by our hosting partner, Amen (France). No data is stored outside the European Union.
Account activity data (purchases, quotes, invoices, transport) are kept for at least 10 years after the occurrence of the event.
This period is required by French law, which requires that information relating to invoicing be kept for 10 years, on a probative basis (Article L. 123-22 paragraph 2 of the Commercial Code).
These data are not sold to any external service provider.
Implementation of your rights
In accordance with the law "IT and freedom" N ° 78 · 17 of January 16, 1978, as well as the European regulation on the Protection of Personal Data 2016/679 of April 26, 2016, you have a right of access , rectification, limitation and deletion of your personal data. You also have the option at any time to withdraw your consent to the storage of your personal data.
For data managed by Hifi-Portable.com: you can assert your rights to communicate, rectify or delete your personal data by writing to the following email address: info@Hifi-Portable.com;
Please send us all of the following information to enable us to process your request:
Last name First Name.
Email address used on our site (must be the one from which your email is sent, to justify that you are the account holder).
Action requested: information on personal data; modification of data; deletion of data.
We will respond to your request within the time limit set by the General Data Protection Regulation (GDPR).
The delivery of products ordered by consumer customers is subject to payment of the price of the products. Payment for products for orders from mainland France is payable before shipment:
By credit card bearing one of the following acronyms, online: CB, VISA, Eurocard, Mastercard, up to a limit of € 5,000. Beyond, payment will be made by bank transfer;
Wire Transfer ;
By Paypal - Please note that in the event of withdrawal, the costs inherent in Paypal insurance will be retained from the amount of the reimbursement (generally 3.5%) - Paypal will no longer reimburse the insurance costs in the event of cancellation
Transfers must be sent with the order number in the comments. The order validated by the customer will only be considered effective by Hifi-Portable.com and the items reserved only when the bank payment centers concerned have given their payment agreement, that is to say when the transfers have actually been cashed. In case of refusal of said banking or credit centers the order will be automatically canceled and the customer notified by email, phone or mail.
Hifi-Portable.com undertakes to respect a deadline for delivery of the product (s) and provides you with an indication, an average delivery time. Until actual shipment of the product (s), the customer may at any time exercise his right of withdrawal and claim reimbursement of the sums incurred. Delivery is made by the carriers of Hifi-Portable.com in mainland France, Belgium, Luxembourg, Corsica, DOM TOM, EEC and Switzerland. Hifi-Portable.com reserves the right to send a quotation of shipping costs for any order outside the size or to a country outside France, Belgium or Luxembourg. It takes place at the address indicated by the customer, who undertakes to receive the product ordered. Deliveries always mean delivery to the ground floor in front of the home. Floor deliveries are invoiced separately on explicit request. Delivery will be made within the indicative deadlines agreed with the customer after receipt of authorizations from the payment centers.
Deliveries to countries outside the EU and French overseas departments and territories are subject to local taxation which may give rise to the payment of import duties and taxes. These import duties and taxes are not included in our rates.
Upon receipt of the packages, you must:
check the content and conformity of the references ordered,
check the general condition of the product (s) and not just the packaging.
In the event of a problem noted at the reception, you must affix a clear and precise mention of the damage on the voucher presented by the carrier at the time of signature.
It is imperative to specify the product concerned as well as the location of the degradation on the product.
For example :
"Shock on a headset" for headphones;
"Broken glass" for a portable music player;
"Split slab" or "broken slab" for a player's back;
"Broken cable" for a cable for in-ear headphones;
"Stripe on the shells" for headphones
Immediately make reservations on the delivery slip (dated, detailed and explicit) and formulate a reasoned protest with the carrier within 72 hours of delivery, by registered letter. The customer must send all these elements to the transporter responsible for this delivery and also attach a copy to Son Portable Distribution. And, in the case where the driver refuses to wait for the verification of the goods, please note the following sentence on the delivery note of the carrier: the driver having refused to wait for the verification of the goods, we take all reservations as for the condition of the goods and the exact number of packages received.
The mention "subject to unpacking" is not valid and not recognized as such.
All deliveries accepted without reservation are considered to have been received in good condition.
In this case, no claim will be possible with the carrier or its portable distribution. In case of absence on the day of delivery, the delivery person will drop you a notice. From then on, you will be able to contact the transport company directly in order to set a new presentation date for the package (s). If the delivery is made to a neighbor or the caretaker, at the request of the customer, the absence of reservations is the responsibility of the customer.
In the case of delivery by COLISSIMO (la Poste), in the event of absence on the day of delivery, the delivery person will deposit a Passage notice. After the second presentation, it will be made available to you at the nearest Post Office. From then you have a period of 15 days to collect your package at the post office.
The information allowing to notify and make an appointment with the recipient (email and mobile phone number) will be provided by the customer in the context of computer exchanges. It is recalled that the completeness of the recipient's contact data (email and sms) is essential to ensure the provision of notification and / or if necessary, making an appointment. La Poste is not responsible for consequences of any kind resulting from incomplete or erroneous information.
For the implementation of guarantees, we strongly advise our customers to keep the original packaging for the duration of their guarantee.
1. Legal warranty
All our equipment sold benefits from the legal guarantee of conformity and the guarantee of hidden defects, under the following legal conditions.
On condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art. 1641 et seq. Of the civil code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unsuitable for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given it a lower price, if he had known them.). If the buyer goes to court, he must do so within a "short time" from the discovery of the hidden defect (art. 1648 of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.).
Note: if amicable solutions are sought before any legal action, it is recalled that they do not interrupt the "short delay".
The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing upon delivery. Are also assimilated to the defects of conformity those which result from the packaging, the assembly instructions and the installation of the good if the contract provided for it (C. consumption, art. L. 217-4³: The seller delivers goods in conformity with the contract and responds to any lack of conformity existing at the time of delivery.It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or was carried out under its responsibility).
To comply with the contract, the product must (C. consumption, art. L. 217-5):
Be suitable for the use normally expected of a similar item and, where applicable:
- correspond to the description given by the seller and have the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
Or have the characteristics defined by mutual agreement by the parties or be suitable for any special purpose sought by the buyer, brought to the attention of the seller and which the latter has accepted.
The commercial guarantee means any contractual commitment by a professional to the consumer for the reimbursement of the purchase price, replacement or repair of the goods or the provision of any other service in relation to the well, in addition to its legal obligations to guarantee the conformity of the good.
The commercial guarantee is the subject of a written contract, a copy of which is given to the buyer.
The contract specifies the content of the guarantee, the terms of its implementation, its price, its duration, its territorial extent as well as the name and address of the guarantor.
In addition, it clearly and precisely mentions that, independently of the commercial guarantee, Son Portable Distribution remains bound by the legal guarantee of conformity mentioned in articles L. 217-4 to L. 217-12 and that relating to defects in the thing sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the civil code.
The provisions of articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 as well as article 1641 and the first paragraph of article 1648 of the civil code are fully reproduced in the contract.
In the event of non-compliance with these provisions, the guarantee remains valid. The buyer is entitled to avail himself of it.
The action resulting from the lack of conformity lapses two years after delivery of the goods (C. cons. Art. L. 217-12).
When the hidden defect has been proven, the consumer must first choose between replacing or repairing the goods. However, the seller may himself decide on one of the two solutions in the event of a manifest disproportion of the cost of the solution chosen by the consumer.
The legal guarantee of conformity and the legal guarantee of hidden defects apply independently of the commercial guarantee.
Pursuant to article 1644 of the Civil Code, the customer has the choice, within the framework of the implementation of the legal guarantee of hidden defects, between the resolution of the sale or a reduction in the price of the products concerned.
Similarly, as part of the implementation of the legal guarantee of conformity, the customer has, in accordance with the provisions of article L.217-7 of the Consumer Code, the choice between repair or replacement of the product concerned.
2. Contractual guarantee
All products benefit from the manufacturer's warranty, generally one year, parts and labor.
In all cases, Hifi-Portable.com cannot be held responsible in the event of the manufacturer's refusal to apply its warranty or for damage due to transport.
In accordance with the provisions of article L.121-21 of the French Consumer Code, the customer has, from delivery, a period of 14 clear days to return the product ordered for exchange or refund.In the event of exercise of the right of withdrawal, Hifi-Portable.com will be required to refund the sums paid without charge, except for payments made via paypal, which will be deducted from non-refundable paypal fees. The refund will take place within a maximum period of 14 days from the registration of the cancellation of the order or at the latest within 10 days of the receipt of your order back in our services. The product must imperatively be returned in its original packaging, intact, accompanied by all possible accessories, instructions for use and documentation. The transport costs for the return remain the responsibility of the customer and the product is transported under his responsibility for the return of the equipment.
For security reasons due to the very nature of the product (volume or value), a product initially sent by a carrier must be returned by a carrier offering an equivalent service. The products excluded from the right of withdrawal are the so-called "tailor-made" products or spare parts which are neither exchangeable nor refundable.
In the case of additional means requested by the customer for the delivery, Hifi-Portable.com will reimburse a delivery at the standard rate.
As authorized by law, Hifi-Portable.com reserves the right to apply a discount if the returned item has been used beyond a normal test use of the goods.
For hygienic reasons, the headphones used cannot be returned if the packaging has been opened and / or the headphones used and if these show signs of use and other residues (earwax, hair, etc.).
Retraction of an order placed for custom earphones and cables:
The very nature of the tailor-made products prevents the cancellation of the order. Once the order has been made, no withdrawal will be possible.
Retention of title
Hifi-Portable.com retains ownership of the products ordered until actual and full payment of their amount, either by the customer or by the consumer credit organization which has granted it credit, in accordance with law no. 92-1442 of December 31, 1992. The responsibility for the products remains with the customer as soon as they have been delivered to him.
Hifi-Portable.com cannot be held liable for damages of any kind, whether tangible or intangible, which may result from a malfunction or improper use of the products sold.
The responsibility of Hifi-Portable.com will, in any event, be limited to the amount of the order.
It is compulsory to provide the personal information collected for distance selling, this information being essential for the processing and delivery of orders, the preparation of invoices and warranty contracts. The lack of information leads to the non-validation of the order.
In accordance with the law "Informatique et Libertés", the processing of personal information relating to Hifi-Portable.com customers has been declared to the National Commission for Information Technology and Liberties (CNIL). The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of the data which concern him, which he can exercise near Hifi-Portable.com by sending a request to the following address, indicating their name, address, customer number and email address: